Refund & Returns Policy

Thank you for shopping with us at Retail Store. We aim to provide a smooth and satisfying shopping experience. Please review our policy carefully before making a purchase.

📘 Interpretation & Definitions

Interpretation

Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.

Definitions

  • Company / We / Us / Our refers to Retail Store
  • Goods refer to the products offered on our website
  • Orders mean a request placed by You to purchase Goods
  • Service refers to our website
  • Website refers to https://clickandcart.site/
  • You / Customer refers to the person accessing or purchasing from our website

📦 Return & Replacement Policy

  • We offer replacement only in case of manufacturing defects, damaged, or incorrect products.
  • Requests must be raised within 7 days of delivery.
  • The product must be:
    • Unused
    • In original condition
    • With original packaging and accessories

🎥 Proof Requirement

  • An unboxing video is mandatory to claim any defect, damage, or missing item.
  • Without proper proof, the request may be rejected.

❌ Refund Policy

  • No refunds will be provided for Cash on Delivery (COD) orders.
  • COD orders are eligible for replacement only, if approved.
  • For prepaid orders, customers are eligible for both refund and replacement, subject to product inspection and approval.
Your Order Return Rights
  • All the watches available on our site are high-quality replicas of the original products.
  • You are entitled to return your order within 7 days, you can ask for the replacement/refund of product/s in case of any defect found in the product and the same product/s will be shipped to you as a replacement for the defective product/s.
  • The deadline for returning an Order is 7 days from the date on which You received the Goods.
  • In order to exercise your right of return, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

🚫 Non-Eligible Cases

We reserve the right to reject requests if:

  • Product is used, damaged, or altered by the customer
  • No unboxing proof is provided
  • Request is raised after 7 days
  • Product is not returned in original packaging

🚚 Returning Goods

  • You may be required to send the product back or we may arrange a pickup from your location.
  • The product must be securely packed to avoid damage during transit.
  • We are not responsible for damage or loss during return shipping.

📞 Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

👉https://clickandcart.site/contact-us/